Overview
Identifies customer requirements and SupplyCore services that satisfy those requirements. Provides day-to-day communication and problem resolution for all contacts within assigned customer locations.
Reviews and takes appropriate action to resolve holds, error detection and failed data integrity checks. Releases holds if appropriate or resolves the issue by correcting data or canceling the line.
Provides supporting documentation for service and large orders to the contracting officer for review. Submits information and reports to the contracting officer when requested.
Acts as general scope subject matter expert within assigned contracts. Educates customers on contract restrictions and rules as well as SupplyCore’s capabilities under each contract. Engages the respective Contract Manager and/or contracting officer for guidance when unsure.
Identifies opportunities to streamline and improve customer-related workflow and systems. Promotes use of SupplyCore ordering systems for customers without access to CEMAS or other integrated system. Sets up new users and customers in the systems.
Secures POD and releases hold codes as large orders are completed.
Initiates and works with others to resolve trouble tickets RMA and credit requests from the customer.
Processes accounts receivable and accounts payable issues. Works with Quality Manager to identify areas in which a root cause can be identified and eliminates future occurrences.
Monitors customer trends proactively for declining sales and margins as well as problematic areas and performance deficiencies. Addresses the trends/issues appropriately and promptly.
Processes incoming service requests from the customer. Schedules supplier site visits and gets customer DD250 document sign off.
About SupplyCore
Mission
Our mission is to sustain and enhance the physical and human capital of our nation and its allies in times of peace and crisis.
Values
We foster a results oriented, transparent and respectful environment anchored in honesty, curiosity, and humility. We value continuous improvement. We put the company’s interest before our own agendas. We promote personal growth that advances the organization’s goals. Adaptability and collaboration are the backbone of our culture. We provide a great deal of creativity fostering a dynamic and innovative environment. Coupled with our continuous improvement efforts, our high-velocity culture translates into a team equipped with a wide variety of expertise including excellence in problem solving, resulting in customer satisfaction. At SupplyCore, we encourage civic engagement. Our associates are actively engaged in local, state, national, defense-related and charitable concerns. Our team has raised awareness and funding for many groups.
