BILINGUAL CUSTOMER SERVICE AGENT IN TOP INTERNATIONAL CUSTOMER SERVICE

Overview

[Recruiting] Airbnb – CUSTOMER SERVICE
(Bucheon-Si, Gyeonggi-Do)

We are seeking for bilingual (who speak excellent Chinese or English) to work in our customer support division.

Salary & Employee Benefits:
-Basic 1,700,000~1,900,000 Won
-Allowance
-Working Visa
-Multi Culture Environment
-Relax Area

Job scopes:
• You will manage emails, calls and other communications effectively as well as customer queries and advise on product promotions.
• Provide friendly and efficient service to the worldwide travel community.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Be a first point of contact to handle customer complaints.
• Respond professionally to inbound phone calls with a friendly manner, including urgent situations.

Requirements:
• Excellent spoken & written skills in Chinese or English, preferably native speaker(Chinese)
• Those who hold D10 Visa (Korean University Graduate and Base in Korea Currently) will have extra advantage.
• University Degree Holder
• Working experience in Customer Service Industry is a plus
• Must be available for a regular schedule of 5 days in a week with 9 working hours per day that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours.

Send in resume and self-introduction(English or Mandarin) to recruit.matthias@gmail.com, with Subject: “[Name] – Airbnb Customer Service” and we will further discuss the career opportunity.